Thanks for agreeing to allow me to post a response. My name is Bob Levinstein, and I am the CEO of CruiseCompete LLC.
For those of you who aren't familiar with us, CruiseCompete.com is a competitive marketplace that allows consumers to research and select a specific cruise, then receive competing offers from the more than 300 independent travel agencies that are our members. (Typical requests get 4-8 responses). Consumers can then compare the offers, read reviews and BBB reports on the agencies and contact the agents directly for more information or to book. Customers remain anonymous unless or until they choose to contact a particular agency.
It's difficult for me to respond to an anonymous posting, as I can't speak directly to the individual's experience. However, as we have hundreds of travel agents offering 20,000-30,000 quotes through our system each month, some mistakes are made. Clearly our members did not provide good service to this individual, and I apologize for that.
If this customer had brought his or her concerns to our attention, we would have worked with the agency in question to get the problems resolved. On average, we only see about 1-3 issues like this per month, and I handle them personally. Considering that upwards of 50,000 people find cruises through CruiseCompete each year, this is a very small number of problems.
The issues we see are almost always simple mis-communications and in are usually resolved vary quickly just by getting the top management of the agency in question involved. The reviews of individual agencies that accompany each quote will attest to the very high customer satisfaction with our service, as does the fact that we've never had a year where our growth was below 25%. As we don't have a large advertising budget, this growth is largely based on repeat business and word-of-mouth.
Finally, I would like to say that CruiseCompete is NOT the best option for all cruisers. If you need an agent to commit time to help you research and select your cruise, then by all means you should book with the agent that does the work for you. CruiseCompete is designed for experienced cruisers who can do their own research and make their own cruise choices, and simply want a fast and convenient way to shop around for the best deal.
If anyone would like to contact me directly, you can do so via our web site at: http://www.cruisecompete.com/contactmail.php/?desc=cruisers
(These messages come straight to me.)
Thanks again for allowing me the opportunity to have my say. Have a great day, and happy cruising.